Introduction
Fluffypet Care Private Limited Effective Date: April 18, 2026 Last Updated: April 18, 2026
This Shipping Policy explains how shipping, delivery, dispatch, and related logistics are handled for orders placed through the FluffyPet platform operated by Fluffypet Care Private Limited ("FluffyPet," "we," "us," or "our").
FluffyPet may enable users to discover and purchase products, supplies, or other items from third-party vendors through the platform. Shipping and delivery of such orders are managed by the respective vendors using third-party courier services.
By placing an order through FluffyPet, you agree to this Shipping Policy.
1. Role of FluffyPet
FluffyPet is a platform that may facilitate discovery, ordering, and related workflow support for products listed by vendors.
Unless expressly stated otherwise:
- FluffyPet does not itself pack, dispatch, or ship products
- FluffyPet does not operate as the courier or logistics service provider
- shipping is managed directly by the relevant vendor
- delivery is carried out through third-party courier or logistics partners chosen by the vendor
2. Vendor Responsibility for Shipping
Each vendor is responsible for:
- processing the order
- packaging the product
- dispatching the product
- selecting and coordinating with the courier partner
- providing shipment-related updates where applicable
- ensuring that the shipped product matches the accepted order
Shipping timelines, serviceability, dispatch speed, and courier handling may vary from vendor to vendor.
3. Delivery Areas
Delivery availability depends on:
- the vendor's operational reach
- the courier partner's serviceability
- local restrictions, regulations, or delivery limitations
- the completeness and accuracy of the shipping address provided by the user
Some products may only be deliverable to selected cities, states, pin codes, or serviceable zones.
4. Shipping Timelines
Estimated dispatch and delivery timelines may vary depending on:
- vendor processing time
- product availability
- packaging requirements
- destination location
- courier operations
- weekends, holidays, weather, or force majeure events
- unexpected logistical delays
Any shipping or delivery timeline shown on the platform is only an estimate unless expressly stated as guaranteed.
FluffyPet does not guarantee exact dispatch or delivery dates.
5. Shipping Charges
Shipping charges, if any, may be determined by the vendor based on factors such as:
- product category
- size or weight
- order value
- destination
- courier rates
- promotional offers or free-shipping thresholds
Applicable shipping charges, if disclosed at checkout or order confirmation, will form part of the total order amount.
6. Order Processing and Dispatch
Once an order is placed, the vendor is responsible for reviewing, confirming, packing, and dispatching the order.
Dispatch may be delayed or declined in cases such as:
- product unavailability
- pricing or listing error
- incomplete customer information
- address verification issue
- payment confirmation delay
- legal or logistical restriction
- suspected fraud or misuse
If an order cannot be fulfilled, the vendor or FluffyPet may cancel the order and process the appropriate next steps in accordance with the applicable cancellation or refund terms.
7. Tracking Information
Where tracking is made available, it may be provided by the vendor or courier partner after dispatch.
Tracking availability depends on:
- the vendor's shipping workflow
- the courier partner's tracking system
- the status of the shipment in transit
FluffyPet does not guarantee real-time tracking accuracy where the information is generated by third-party systems.
8. Delivery Attempts
Courier partners may make one or more delivery attempts depending on their own policies.
If delivery cannot be completed because of reasons such as:
- recipient unavailable
- incorrect address
- refusal to accept delivery
- unreachable contact number
- security or access restrictions
- repeated failed delivery attempts
the shipment may be returned to the vendor, held by the courier, or marked undeliverable.
In such cases, refund or reshipment eligibility, if any, will depend on the circumstances and the applicable vendor, refund, or cancellation terms.
9. Customer Responsibility
You are responsible for ensuring that:
- the shipping name is accurate
- the shipping address is complete and correct
- the phone number is valid and reachable
- any special delivery instructions are properly provided, where supported
- someone is available to receive the shipment where needed
FluffyPet and the vendor will not be responsible for delays, failed deliveries, or losses arising from incorrect or incomplete delivery details provided by you.
10. Delays in Shipping or Delivery
Shipping and delivery delays may occur due to factors outside FluffyPet's direct control, including:
- vendor-side dispatch delays
- courier backlog
- weather conditions
- public holidays
- strikes or labor disruptions
- local transport restrictions
- natural disasters
- political unrest
- force majeure events
- remote-area delivery constraints
FluffyPet shall not be liable for shipping or delivery delays caused by vendors, courier partners, or events beyond reasonable control.
11. Damaged, Tampered, or Missing Shipments
If your package appears damaged, tampered with, incomplete, or materially different from the order at the time of delivery, you should:
- avoid using the product if safety is in question
- capture clear photos or videos of the package and contents
- report the issue promptly to hello@fluffypet.care with your order details
FluffyPet may coordinate with the vendor for review, but the final resolution may depend on vendor findings, courier records, and the applicable refund, replacement, or return terms.
12. Lost Shipments
If a shipment is marked as delivered but has not been received, or appears lost in transit, you should contact us at hello@fluffypet.care with your order and shipping details.
FluffyPet may assist in coordinating with the vendor, but since the shipment is managed by the vendor and third-party courier, resolution may depend on:
- courier proof of delivery
- vendor dispatch records
- delivery attempts and tracking logs
- address and contact verification
13. Split Shipments
In some cases, items in a single order may be shipped separately depending on:
- vendor handling practices
- stock location
- packaging requirements
- courier constraints
As a result, different items from the same order may arrive at different times.
14. No Guarantee of Courier Performance
FluffyPet does not guarantee the performance, timelines, conduct, or service quality of any third-party courier or logistics provider used by a vendor.
Any delivery-related estimate, update, or status provided through FluffyPet may be based on information received from vendors or third-party systems and may be subject to change.
15. Cross-Border or Restricted Deliveries
If any product is offered for delivery across states, regions, or jurisdictions, the vendor is responsible for ensuring lawful shipment and regulatory compliance.
Certain items may not be deliverable in some areas due to:
- local restrictions
- product-type limitations
- courier prohibitions
- licensing or compliance requirements
Orders affected by such restrictions may be delayed, modified, or cancelled.
16. Returns, Refunds, and Replacements
Shipping-related concerns may also be subject to the applicable:
- Refund Policy
- Cancellation Policy
- Return or Replacement terms, if any
Shipping charges may or may not be refundable depending on the reason for the issue, the stage of dispatch, and the relevant policy terms.
17. Limitation of Responsibility
To the fullest extent permitted by law, FluffyPet shall not be liable for:
- shipping delays caused by vendors or couriers
- failed deliveries due to incorrect customer details
- loss caused after confirmed delivery
- courier misconduct outside FluffyPet's direct control
- tracking inaccuracies from third-party systems
- indirect or consequential loss arising from shipment-related issues
FluffyPet may assist in coordination, but does not assume the role of shipper, warehouse operator, or courier.
18. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect operational, business, legal, or platform changes. The updated version will be posted with a revised "Last Updated" date.
19. Governing Law and Exclusive Jurisdiction
This Shipping Policy shall be governed by the laws of India.
Any dispute arising out of or relating to this Shipping Policy shall be subject to the exclusive jurisdiction of the courts at Ranchi, Jharkhand.
20. Contact Us
For shipping-related queries, contact:
Fluffypet Care Private Limited Email: hello@fluffypet.care Phone: 9264443533